Thank you for your interest in Ultralights Lighting. Please know we appreciate your business.
All sales are subject to the terms and conditions herein:
Availability / Lead Times:
All Ultralights products are made to order per Buyer’s specifications and are subject to varying lead times. Please check with the factory to confirm.
Standard Product Order:
For standard product, all first time and one time orders shall be prepaid prior to shipping. Orders greater than $5,000.00 require a 50% deposit with the balance due immediately upon notice of completion and prior to shipping and are not cancellable. For continuing relationships and after first time order, you may want to submit our Credit Application for Net 30 terms. Maximum credit allowance is $10,000.00
Past due invoices will accrue interest at the rate of 1.5% per month (18% per year except where prohibited by law.) Ultralights may hold for production or for shipping any orders for accounts with past due balances. Ultralights can, at any time cancel any account due to delinquent status. Should the account be turned over to collections, all costs will be added to account balance.
Modified or Custom Orders:
Please request a Quote for all modified or custom product. All modified and custom orders require a 50% deposit, signed quote, shop drawings (if required) and Purchase Order. Buyer is responsible for the verification of all specifications and quantities. Production/Lead time begins upon the receipt of these documents. We can, at that time, provide you with an approximate ship date upon request. Changes to the order may result in additional cost and production time. Upon written notification of completion, the balance is immediately due and payable. Should payment not be received by Ultralights within 10 working days from date of completion, interest at the rate of 18% per annum plus storage fees may accrue at the discretion of Ultralights. Modified and custom orders are non-cancellable and non-returnable. Deposits are non-refundable.
Ultralights requires all orders be in writing and sent via email to [email protected] or USPS mail to Ultralights Lighting 320 South Plumer, Tucson, Arizona 85719. We confirm all orders in writing. Ultralights accepts the order with the express understanding that Buyer agrees to all the terms and conditions set forth herein, unless changes have been previously and mutually agreed to in writing.
Orders are subject to price provided at the time of order in US dollars. Prices do not include shipping, taxes or installation. Prices do include packaging and crating. They are subject to change without notice.
All orders are FOB, Tucson, Arizona. Freight shall be added to invoice. Orders will be shipped via a carrier of our choice unless instructed by Buyer to use a specific trucking company. Trucking companies have additional service charges not included in standard shipping. Should your order be subject to these special handling charges, you shall be responsible for payment of these charges whether they be quoted prior to shipping or charged after shipping and receipt of product. Title to goods transfers to Buyer at the time of pickup by carrier. Buyer will handle all claims for loss/damages. Ultralights is happy to assist you.
Credit Card Payments:
For orders greater than $5,000.00 a 3% transaction fee shall be added to payments made with a credit card. We accept Visa, MasterCard, Discover and American Express.
Returns / Cancellations:
Returns require an RGA (Returned Goods Authorization) from Ultralights. Requests for returns or cancellations must be made in writing to [email protected]. Returns for standard product only must be requested in writing within 30 days of invoice date and may be subject to a 75% restock fee. Buyer pays return freight, and product must be received in salable condition no more than 30 days from RGA date. RGA number must be shown on all cartons. Credit will be issued upon inspection and acceptance of returned goods by Ultralights. Custom and modified orders cannot be canceled nor returned.
All Ultralights fixtures have a warranty against defects and workmanship for two (2)years from the invoice date and is extended to the original purchaser only. Ultralights will repair or replace the fixture at our discretion. Our warranty does not include costs for removal and reinstallation of product as well as any shipping costs. Improper installation, operation or maintenance of the fixture voids the warranty.
If an item is received damaged due to shipping, we will either repair or replace the fixture only if we are given written notice within 72 hours of receiving the shipment. Original packaging and photos must be kept by Buyer for inspection by carrier. Please call 520-623-9829 for instructions.