Warranty & Terms

Thank you for your interest in UltraLights Lighting. Please know we appreciate your business. 
All sales are subject to the terms and conditions herein:


Availability / Lead Times

All UltraLights products are made to order per Buyer’s specifications and are subject to varying lead times. Please check with the factory to confirm.

Standard Product Order

For standard product, all first time and one time orders shall be prepaid prior to shipping. Orders greater than $5,000.00 require a 50% deposit with the balance due immediately upon notice of completion and prior to shipping and are not cancellable. For continuing relationships and after first time order, you may want to submit our Credit Application for Net 30 terms. Maximum credit allowance is $10,000.00.

Payment Terms

Past due invoices will accrue interest at the rate of 1.5% per month (18% per year except where prohibited by law). UltraLights may hold for production or for shipping any orders for accounts with past due balances. UltraLights can, at any time, cancel any account due to delinquent status. Should the account be turned over to collections, all costs will be added to account balance.

Modified or Custom Orders

Please request a Quote for all modified or custom product. All modified and custom orders require a 50% deposit, signed quote, signed shop drawings (if required), and Purchase Order. Buyer is responsible for the verification of all specifications and quantities. Production / Lead time begins upon the receipt of these documents. We can, at that time, provide you with an approximate ship date upon request. Changes to the order may result in additional cost and production time. Upon written notification of completion, the balance is immediately due and payable. Should payment not be received by UltraLights within 10 working days from date of completion, interest at the rate of 18% per annum plus storage fees may accrue at the discretion of UltraLights. Modified and custom orders are non-cancellable and non-returnable. Deposits are non-refundable.

Acceptance

UltraLights requires all orders be in writing and sent via email to [email protected] or via USPS mail to UltraLights Lighting 320 South Plumer, Tucson, Arizona 85719. We confirm all orders in writing. UltraLights accepts the order with the express understanding that Buyer agrees to all the terms and conditions set forth herein, unless changes have been previously and mutually agreed upon in writing.

Pricing

Orders are subject to price provided at the time of order in US dollars. Prices do not include shipping, taxes, or installation. Prices do include packaging and crating. Prices are subject to change without notice. 

Shipping

All orders are FOB, Tucson, Arizona. Freight shall be added to the invoice. Orders will be shipped via a carrier of our choice unless instructed by Buyer to use a specific carrier. Carriers have additional service charges not included in standard shipping. Should your order be subject to these special handling charges, Buyer shall be responsible for payment of these charges whether they be quoted prior to shipping or charged after shipping and receipt of product. Title to goods transfers to Buyer at the time of pickup by carrier. Buyer will handle all claims for loss / damages. UltraLights is happy to assist you.

Credit Card Payments

A 2% transaction fee shall be added to payments made with a credit card. We accept Visa, MasterCard, Discover, and American Express.

Returns / Cancellations

Returns require an RGA (Returned Goods Authorization) from UltraLights. Requests for returns or cancellations must be made in writing to [email protected] Returns for standard product only must be requested in writing within fourteen (14) days of invoice date and may be subject to a 75% restock fee. Buyer pays return freight, and product must be received in salable condition no more than fourteen (14) days from RGA date. RGA number must be shown on all cartons. Credit will be issued upon inspection and acceptance of returned goods by UltraLights. Custom and modified orders cannot be canceled nor returned.

Warranty

All UltraLights fixtures are warrantied against defects and workmanship for two (2) years from the invoice date and is extended to the original purchaser only. UltraLights will repair or replace the fixture at our discretion; the cost of which shall not exceed the original cost of the fixture. Our warranty does not include costs for removal and reinstallation of product as well as any shipping costs. Improper installation, operation, or maintenance of the fixture voids the warranty. This warranty excludes drivers which are covered under their own manufacturer’s warranties. UltraLights makes no warranties nor accepts responsibilities related to those components.

Warranty Returns

Factory defective returns must receive prior written authorization within fourteen (14) days of the invoice date. Please call for Returned Goods Authorization (RGA). UltraLights cannot accept any returning products for any reason without our RGA number displayed prominently on shipment (preferably in original packing materials). UltraLights cannot issue Call Tags for any reason. After receiving RGA, Buyer will ship directly to UltraLights within five (5) days of receipt, where the return will be subject to inspection. UltraLights reserves the right to refuse credit for any items returned which appear to be misused or mishandled. Credit will not be given for any return which has sustained damage during transit and the Buyer will be responsible for filing all necessary freight claims. UltraLights will issue credit for returned items and freight within 5 days of inspection and acceptance. Deductions from payments prior to the issuance of credit will not be allowed.

Damaged Goods

Do not accept a shipment which has been obviously damaged prior to arrival. Follow the carrier company’s instructions for Damaged Goods. If an item is received damaged due to shipping, we will either repair or replace the fixture only if we are given written notice within 72-hours of Buyer’s receipt of the shipment. Original packaging and photos must be kept by Buyer for inspection by carrier. Please call 520-623-9289 for instructions.

Concealed Damage

Immediately upon receipt, open and inspect your merchandise. If the contents are damaged, request immediate inspection by the carrier’s agent (driver). Take photos and save all packaging. Not following industry protocol for damages may jeopardize your warranty. If an item is received damaged due to shipping, we will either repair or replace the fixture only if we are given written notice within 72-hours of Buyer’s receipt of the shipment. Original packaging and photos must be kept by Buyer for inspection by carrier. Please call 520-623-9829 for instructions.

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